Sizing and Delivery

SIZING GUIDELINES

The approximate chest/bust measurements for our cashmere knitwear are as follows: 

Extra Small Small Medium
(XS) (S) (M)
Ladies 34in / 86cm 37in / 94cm 40in / 101cm
Mens N/A 37in / 94cm 40in / 101cm

Large Extra Large 2 Extra Large  3 Extra Large
(L) (XL) (XXL) (XXXL)
Ladies 43in / 110cm  46in / 117cm 49in / 124cm 52in / 132cm
Mens 43in / 110cm 46in / 117cm 49in / 124cm  52in / 132cm


DELIVERY

All delivery schedules quoted below exclude bank holidays and weekends, and are dependant on stock availability.

-Royal Mail Standard (UK): £4.95 - 1-2 working days despatch (3-5 working days delivery)

-Royal Mail Standard (UK): £5.95 - same day despatch order before 2:30pm (1-2 working days delivery)

-Royal Mail Special Delivery (UK Only): £8.95 - Order before 2:30pm for delivery before 1pm next working day.

-Overseas: Royal Mail Service £9.95 Europe 7-14 working days.

-International: Royal Mail Service £11.95 14-21 working days.

Out of stock items - We endeavour to send all our customers emails within 1 working day of order placement confirming stock availability and delivery information.

We try to replenish stocks on a regular basis but anything temporarily out of stock will be delivered within 28 days. Please call our staff (01908 522455) or email us for more accurate delivery dates on specific items.

If you have ordered more than one item and part of your order is out of stock then the out of stock item will be sent within 28 days and no extra postage charge will be incurred.


EXCHANGE, REFUNDS & CANCELLATIONS

We are confident that this is the finest cashmere on the market at the very best price. If, for any reason, you are not delighted with your purchase, return it to us unworn within 90 days, using the free returns label. We will exchange it or provide a refund without delay.

We recommend you obtain a Proof of Postage Certificate from the Post Office when returning items to us. Refunds require return of free gift items if they were offered as part of the promotion. Once you place an order you may cancel this at any time prior to despatch, otherwise we are happy for you to return the goods for a full refund.


CHRISTMAS DELIVERY INFORMATION

Beat the festive rush and ensure your beautiful cashmere purchases arrive before Christmas!


Last Recommended Posting Dates


Tuesday 18th December - 2nd Class & Royal Mail Signed For 2nd Class.

Thursday 20th December - 1st Class, Royal Mail Signed For 1st Class & Royal Mail Tracked 48.

Friday 21st December - Royal Mail Tracked 24.

Saturday 22nd December - Royal Mail Special Delivery Guaranteed.


Tuesday 4th December - Africa, Middle East.

Friday 7th December - Cyprus, Malta, Asia, Far East, Eastern Europe (except Poland, Czech Republic & Slovakia).

Saturday 8th December - Caribbean, Central & South America.

Monday 10th December - Greece, Turkey, Australia, New Zealand.

Friday 14th December - Canada, Czech Republic, Italy, Poland & USA.

Saturday 15th December - Finland, Sweden.

Monday 17th December - Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland.

Tuesday 18th December - Belgium, France, Ireland, Luxembourg.

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